Policies

Allstar Networks, LLC’s main focus is buying, selling and trading networking equipment. We welcome all opportunities to evaluate any network equipment to buy, sell, or trade. All transactions are bound by the following Allstar Networks, LLC company policies.

Customers and Quotes

Allstar Networks, LLC will provide customers with an accurate quote via phone, mail, fax, or e-mail. Quotes and actual price/availability/delivery on all equipment may vary slightly due to the time elapsed between the quote and actual purchase, market supply/demand conditions, inventory status and/or equipment's internal configuration. All equipment is subject to prior sale.

Purchase Orders

Due to the complex nature of the networking business, we require one PO per order from our customers. No order can be processed without a PO.  Customers will receive an invoice via email, mail or fax.  It is the responsibility of the customer to assure the accuracy of the order by carefully reviewing the information on the invoice.

Payment Terms

We ship COD and accept company checks, wire transfers or cashiers checks. We accept VISA/MC/AMEX/Paypal. Net terms are also available upon request.

Note: Customers approved for Net terms are subject to a 12% APR on late payments.
 

Order Cancellation

Once orders are placed, they may not be cancelled without good cause. It is our policy to refuse to do business with customers who cancel orders without good cause, refuse to accept delivery, and do not pay as agreed upon or stop-pay a check written to us for payment of goods/services.

Returns and Exchanges

Each VOIP phone, router, and switch goes through a rigorous testing process and comes with a 90-day warranty (extended warranties available).

If you are not satisfied with your purchase and it is within 15 days of delivery, and the product was sold from existing inventory, we will accept the return of the working item in the same condition and packaging it was received. After 15 days we will offer a replacement or a refund depending on our stock.

All sales are final for special orders that are not from our existing inventory.

Returns are subject to a 20% restocking fee. The customer is responsible for any freight charges on all returns. All sales are final. Returns are not accepted without an RMA number and authorization.

Shipping

We ship using via FED-EX, Bax Global, Emery Worldwide, DHL, and UPS.

Each box contains a packing slip, indicating its contents. It is the customer's responsibility to check the items received against the packing slip and notify Allstar Networks, LLC regarding discrepancies immediately within 48 hours upon receipt of the equipment.

All orders are securely packaged using foam, bubble rap, and sturdy cardboard boxes. In the event an item arrives damaged, it is the responsibility of the customer to immediately notify the shipping company within 48 hours.  In the unfortunate event items are damaged, Allstar Networks, LLC will work with the customer and the shipping company to resolve the issue as soon as possible.

Sales Tax

California customers are subject to the sales tax rate for their region. Tax exempt organizations must provide us with sellers permit information when placing an order or sales tax will be charged.